RETURN POLICY
Our goal is to ship every order accurately. In the event of an error, we will correct it . Please report miss-picks (wrong item), errors in quantity (over/short) within two (2) business days of receipt. Item(s) must be returned to AwakenFree within 5 business days of report.
Mandatory Steps in Return Process:
1. Email us at info@awakenfree.com and enter the subject as "RETURN DEPARTMENT"
2. Please email us your Name, address and Order # and a picture of the item that you received that was a miss-pick.
3. Wait on a correspondence email from us with a return shipping label. ( Item will need to be returned to us by 5 business days)
4. The correct item will be shipped to you after miss-picked item is received.
PLEASE DO NOT SHIP BACK TO US WITHOUT FOLLOWING THIS PROCESS FOR WE RECEIVE ITEMS AT A DIFFERENT ADDRESS.
Return of product in saleable condition*
• Original packaging must be unopened and free of markings or damage
ALL OTHER SALES ARE FINAL.
Contact Information
AwakenFree welcomes your questions regarding this Statement of Returns. If you believe that AwakenFree has not adhered to this Statement, please contact AwakenFree at:
Email Address:
Effective as of March 20, 2023